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COVID recovery safety first

Giddens Optometry ReOpening & Offering Appointments!

During the COVID-19 pandemic, the safety and well-being of our patients, staff and doctors is our first priority. Our team will continue to go above and beyond the expectations for optometry practices so that everyone who enters our practice will feel safe. We are sure that you are well aware of the concerns about COVID-19, and we would like you to know the steps we are taking. These measures include, but are not limited to:

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An Expectations Checklist—For All of Us

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Precautions You should Be Taking

  • ALL patient encounters will be by appointment. Walk-ins will not be allowed.
  • Your temperature will be taken before entering the building.
  • All patients must complete a COVID-19 questionnaire upon arrival at the practice.
  • We ask that you arrive at your appointment alone unless you are a minor and require adult supervision then we will allow one caregiver inside with the child.
  • Patients may be asked to wait in their car for their appointment, depending on how many people are in the practice at any given time.
  • We ask that upon entering our clinic, that you immediately wash your hands with soap and water or hand sanitizer.
  • Anyone who enters the building will be required to wear a face mask.
  • We may ask you to leave the office if you show flu-like signs, cold/fever, or coughing.
  • Staff will not shake hands with any of our patients. Please don’t take it personally. 🙂
  • We will be practicing safe distancing within the clinic and we ask that you do your best to keep a minimum of 6 feet between you and other patients.
  • Shipping or curbside to dispense glasses and contact lenses.
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Steps Our Practice is Taking

  • There will only be one doctor at a time in each of our two locations and a limit to the number of people permitted inside, in order to prevent any crowding.
  • Hand sanitation stations are available at the entrance and throughout the practice.
  • Plexiglass shields have been installed at the front check-in desk.
  • All of our staff and doctors will be wearing appropriate Personal Protective Equipment (PPE) including gloves, masks and face-shields.
  • Spread-out patient chairs in the optical and reception area – at least 6 feet apart.
  • Every chair will be disinfected between each use.
  • Each pre-testing and examination rooms are disinfected after every patient exam, including all surfaces, instrumentation, door handles, and equipment.
  • We will disinfect frames after a patient has contact with them.
  • Regularly cleaning and disinfecting railings, door handles, counters, reception room areas, and all spaces where public interaction occurs.
  • Limiting the number of patients in the office or any area at one time.
  • We will be aware of common “touch points” within the clinic such as doorknobs, counters, keyboard, phones, credit card machines, pens, etc. and will be disinfecting these as often as possible.
  • All reading material has been removed from the waiting area.
  • Pens will be sanitized after each use by a patient.
  • No signatures on credit card receipts – touchless transactions when possible.
  • Deep cleaning at the end of each day.
  • Discussions with doctors and staff will be kept to a minimum.
  • Follow up phone calls or telehealth video conferencing will be used as often as possible.

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We are open during the pandemic and are keeping a close watch on safety measures!

There is a growing consensus that airborne virus is the biggest source of infection so we are maintaining a limit on the number of people allowed in our offices at any one time. Masks will continue to be mandatory and we will have our ventilation fans on at all times to maintain air circulation. We continue to keep a strict disinfection policy in place

Please click here to read our new protocols.

We encourage you to call or email us to book an appointment for an eye exam or eyewear purchase, in order to prevent any over crowding. We appreciate your understanding and cooperation and look forward to seeing you soon!